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ANNUAL REPORT
2020
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About
mBank Group
Letter from the President of the Management Board of mBank S.A.
About mBank Group
Key information
Business model and value model of mBank Group
History
Strategy
Growth fuelled by our clients – strategy for 2020-2023
Completion of the financial objectives of the Strategy 2020-2023
Corporate social responsibility and sustainable development strategy of mBank
Responsible Bank
Ethics, values and compliance
Principles for suppliers
ESG indices and ratings
Cybersecurity
How do we create value?
mBank Group
in 2020
Summary of the year
COVID-19 pandemic impact on the mBank Group activities
Managing the bank during COVID-19 pandemic
Support measures
Impact of the COVID-19 pandemic on the client’s financial situation assessment process
Description of the forbearance classification approach applied in the Group in relation to COVID-19
Support for the employees
Activities for clients
mBank Group’s environment
Macroeconomic environment
Market and regulatory environment
mBank Group’s market position of segments
Shareholders
Innovations
Capital adequacy and funding at mBank Group
Structure of own funds including Tier 1 and Tier 2 capital
Dividend
Minimum requirement for own funds and eligible liabilities (MREL)
mBank Group funding
Financial results
Business lines
Retail banking
Corporates and Financial Markets
Activities of subsidiaries of mBank Group
Investments
Consoliated financial statements
Consolidated income statement
Consolidated statement of comprehensive income
Consolidated statement of financial position
Consolidated statement of changes in equity
Consolidated statement of cash flows
Financial notes
Environment (E)
Management of the environment area
Management of our impact on climate
Analysis of climate-related risks
CO
2
emission
Support for renewable energy sources
Social environement
and the employees (S)
Our clients
Our approach to client relationships
Client data security
Complaints
Committed employees
Our employees
How we ensure commitment
Incentive system
Diversity
Ergonomics and security at the workplace
Remuneration principles
Supporting society
Solutions for persons with disabilities
mBank Foundation
“P for Painting” fund
WOŚP – gramy razem
Governance (G)
Corporate governance
Application of corporate governance principles
Risk management
Risk management foundations
Main risks of mBank Group’s business
Credit risk
Market risk
Liquidity risk
Operational risk
Capital adequacy
Non-finacial risks
Policies and procedures
Outlook
Outlook
About the report
About the report
GRI Index
GRI tables
Notes
mBank Annual Report 2020
Notes
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