mBank maintains and supports the model of serving clients with disabilities introduced in 2018.
We enable our clients to consent to the processing of data on their disability also while talking on the phone with mBank’s consultants and, in special cases, during a chat or video chat. When contacting the support centre, the clients who gave such consent are automatically connected to dedicated consultants. Clients with hearing disabilities are offered the option of video calls in the Polish Sign Language. They are redirected to the bank’s employees who know the Polish Sign Language, so no assistance from external interpreters is needed.
We continue our co-operation with the Polish Association of the Deaf, which provides sign language interpreting for clients and consultants at branches.
Just like in the previous years, we continue the good practice of cyclical training. Together with the Integration Foundation (Fundacja Integracja) we organise the “Sensitivity to Disabilities” („Wrażliwość na niepełnosprawność”) training. This year, due to the pandemic, we offered 50 people to take part in this event online. Presently, our employees have the chance to learn about the history of the Polish Sing Language and its basics. This training, also in an online version, was offered to a group of 30 people.
When designing new versions of the online banking system, we rely on the knowledge and experience of our employees with disabilities. We educate our employees. We also write a blog dedicated to disabilities addressed to all mBank employees. In 2020, we launched activities aimed at promoting diversity and openness at mBank. We invited employees with disabilities and employees who have disabled people in their family and neighbourhood to share their experiences. One of our employees who, being a person with disability, enjoys working at mBank, told his story in an interview published on the intranet.
To mark the Day of Persons with Disabilities, we presented the Integration Foundation’s “Savoir Vivre Towards Disabled” to all employees.