what to do when you need help
lost phone, token or card
problems with online and mobile banking
lost phone, token or card
Report it by phone to the Customer Centre (available from 8 am to 6 pm, reports are recorded 24/7):
call 801 273 273 (for landline calls; the charge is collected per one impulse regardless of the call duration), or
call 22 6 273 273 (for mobile calls and international calls; the charge is collected as per the operator’s tariff).
if you want to cancel your payment card, call +48 22 829 0112
if you want to cancel a prepaid card, call +48 42 678 05 05
if your issue is connected with electronic banking, call the Customer Centre at 801 273 273 or 22 6273273
problems with online and mobile banking
Call the Customer Centre at 801 273 273 or 22 6273273.